We’re here to help! If you are unable to find an answer to your question in our Frequently Asked Questions below, Please email us at info@exquisite rugs or call us at 310-208-8283.
Rugs in original condition may be returned within 7 days of receipt. Rugs must be returned unused and in their original packaging. We require that all shipments be sent back with a traceable return number and proper insurance. Once the rug is inspected by Exquisite Rugs, a credit (not including shipping) for the rug will be issued. Exquisite Rugs does not accept returns on any item after 60 days from receipt.
Please note: Returns cannot be processed without a return merchandise authorization (RMA) number. To obtain an RMA number for an eligible item, please contact Customer Service 310-308-8283.