We’re here to help! If you are unable to find an answer to your question in our Frequently Asked Questions below, Please email us at info@exquisiterugs.com or call us at 310-208-8283.

Exquisite Rugs does not sell directly to consumers. To purchase Exquisite Rugs products, we encourage you to visit one of our fine retail or design partners. You can contact Customer Service at 310-208-8283 to help you locate an Exquisite Rugs dealer near you.
Please contact the store in which the rug was purchased and they will gladly offer assistance as necessary.
Exquisite Rugs does not offer public prices lists. To receive a price list, you must fill out our Exquisite Rugs Dealer inquiry form here and an Exquisite Rugs representative will contact you with pricing information.
Please register with our Become an Exquisite Rugs Dealer form and we will contact you shortly to get you started.
We serve every channel of distribution, design professionals included. Please register here and an Exquisite Rugs representative will contact you shortly to process your request.
For information regarding rug care and cleaning, click here.
Samples must be returned in the same condition in which they arrived to our Distribution Center: 3060 East Airport Way, Long Beach, CA 90806.
The rugs are represented on our website with images in the most accurate colors as able. Please note, differences in computer monitors may affect the color represented. We cannot be held accountable for the discrepancy in color your screen displays and the actual color of the product. Please also note, given the artisan crafted nature of our products, slight variations in dye lots and shading are inherent to the design. Likewise, patterns and/or colors may vary slightly, according to size.
We can provide samples and swatches in various sizes including 1’x 1’ square, 2′ x 3′ corner sample and ring sets depending on rug design, collection and/or availability. Please note, customer is responsible for all freight charges associated with the receipt and return of all samples. We also require that a credit card authorization form be on file prior to shipment.
To avoid a penalty or restocking charges, samples and swatches must be returned within 14 days.
In stock rugs typically ship within 2 business days of the original order. Rugs usually ship via FedEx ground, or best method as soon as they are available. We will contact you immediately if there is a change in availability or if the arrival date of your order is delayed.
Please open and inspect your package within 24 hours of delivery. If there are any issues with your order, please keep all of the original packaging materials and contact Customer Service immediately 310-308-8283. Be sure to note any obvious signs of damage such as torn packaging, rips, etc.

Rugs in original condition may be returned within 7 days of receipt. Rugs must be returned unused and in their original packaging. We require that all shipments be sent back with a traceable return number and proper insurance. Once the rug is inspected by Exquisite Rugs, a credit (not including shipping) for the rug will be issued. Exquisite Rugs does not accept returns on any item after 60 days from receipt.

Please note: Returns cannot be processed without a return merchandise authorization (RMA) number. To obtain an RMA number for an eligible item, please contact Customer Service 310-308-8283.

Yes, we update the inventory on a regular basis.