Frequently Asked Questions

Exquisite Rugs is a wholesaler, which means we only sell to retail stores and trade professionals (ie: retail stores, architects, interior designers) in possession of current, valid resale certificates (requirement varies by state). If you are a trade professional and would like to purchase a rug, please apply to become a dealer. If you are an end consumer, Contact Us and we can direct you to one of our fine retail or design partners.

Please register to BECOME A DEALER with your Resale Certificate to quality for wholesale discounts.

Yes, once you have registered and been approved you will see your wholesale pricing.

No; there is not an opening order or re-order minimum. We require an annual $100,000 minimum order to become a full stocking dealer.

Yes. We can provide samples in select designs of most rug collections and are provided based on availability.  Samples availability should show on the item pages.  Please note, all samples are non-returnable and non-refundable

Yes. Exquisite Rugs offers customization, including custom size, color and shape, for nearly all of our rug collections.Click the link to start the customization process . Once completed, please email the form to your dedicated sales representative to start the customization process.

Please see our SHIPPING page for more information.

It is important to inspect your package carefully upon delivery.  If there is any sign of damage, puncture, grease, fraying etc visible from the outside of the package, please A) note “FREIGHT DAMAGED” when signing the delivery slip for the driver, B) take pictures of the outer package damage if possible, and C) notify CustomerService@exquisiterugs.com for corrective action.

If there is no apparent outer package damage, then upon receipt it is important to open and inspect your package within 24 hours of delivery.  Please keep all original packaging, materials, shipping labels etc until you are certain that your rug was delivered in good condition.  If there are any defects or other issues with your order, including hidden damage, please keep all original labels and packaging materials and contact Customer Service immediately within 7 days at Returns@exquisiterugs.com with details, for corrective action or a replacement.

Defect Claims will not be considered outside of the 7-day window from the date of delivery.

NON-DEFECT RETURNS

Rugs in original condition may be returned within 7 days of receipt, unused and in their original packaging, at the customer’s expense, with a valid RMA issued by our team.  To request an RMA, please contact Returns@exquisiterugs.com

RMA’s remain open for 30 days unless specified otherwise.

Returns without valid RMA’s will not be processed or credited.

Returns and credits are generally processed within 2-4 weeks.  Credits may be prorated for undisclosed damage or wear.

Custom Made or Special Order Rugs are non-returnable and non-refundable.

We updated inventory on our website on a regular basis. Though inventory levels and ETA’s for out-of stock items are available to see on each product page, we recommend you contact your dedicated sales representative for to confirm availability.

The rugs are represented on our website with images in the most accurate colors as able. Please note, differences in computer monitors may affect the color represented. We cannot be held accountable for the discrepancy in color your screen displays and the actual color of the product. Please also note, given the artisan crafted nature of our products, slight variations in dye lots and shading are inherent to the design. Likewise, patterns and/or colors may vary slightly, according to size.

We do our best to provide you with an accurate measurement of each product. Please note, a slight variation in lengths and widths may occur due to the handmade nature of our rugs. Though the size you receive may not reflect the published dimensions, this is not a manufacturing defect. The average variation is approximately 5%.

Currently, we do not have a print catalog to distribute. You can view our digital catalogs available to print here. Additionally, our comprehensive rug collection can be viewed on our website and is searchable by color, size, style, quality, fiber

Click here to see our locations and to request an appointment.

See our rug care guidelines here.